Dorm Rooms to Boardrooms
Victoria Pilate Dorm Rooms to
Boardrooms Victoria Pilate
Dorm Rooms to Boardrooms
Victoria Pilate Dorm Rooms to
Victoria Pilate Dorm Rooms to
Boardrooms Victoria Pilate
Dorm Rooms to Boardrooms
Victoria Pilate Dorm Rooms to
Boardrooms Victoria Pilate
Dorm Rooms to Boardrooms
Victoria Pilate Crandell & Rose
Crandell and Rose
Victoria Pilate Dorm Rooms to
Boardrooms Victoria Pilate
Dorm Rooms to Boardrooms
Victoria Pilate Dorm Rooms to
Victoria Pilate Dorm Rooms to
Boardrooms Victoria Pilate
Dorm Rooms to Boardrooms
Victoria Pilate Dorm Rooms to
Boardrooms Victoria Pilate
Dorm Rooms to Boardrooms
Victoria Pilate Crandell & Rose
Crandell and Rose
Victoria Pilate, Ph.D.
This webpage contains
excerpts of copyright protected
material. All rights are
reserved. All photos on this
page are in the public domain.
excerpts of copyright protected
material. All rights are
reserved. All photos on this
page are in the public domain.
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
Excerpts from Great Leap Forward's
Strategic Career Planning Lecture Materials
Strategic Career Planning Lecture Materials
What do most young
workers want?
“Rapid, successive
skill acquisition.”
Quick Statistics
55 percent of people
prefer to be a “worker
bee” rather than the boss.
(Northeastern University,
July 2003)
55 percent of women and
57 percent of men aspire
to be a chief executive,
according to Catalyst, a
New York-based research
group.
Though contradictory, the
difference appears to be
in the leadership position.
Bosses deal with everyday
problems of leadership.
CEOs deal with
establishing direction.
55 percent of people
prefer to be a “worker
bee” rather than the boss.
(Northeastern University,
July 2003)
55 percent of women and
57 percent of men aspire
to be a chief executive,
according to Catalyst, a
New York-based research
group.
Though contradictory, the
difference appears to be
in the leadership position.
Bosses deal with everyday
problems of leadership.
CEOs deal with
establishing direction.
Three Needs
to Get Ahead
Skill.
Speed.
Tact.
“The ability to keep people
happy is often overlooked.
If you irritate people, you
can’t work well enough to
please them.”
Don Aslett and Carol Cartaino
(Authors of Keeping Work Simple:
500 Tips, Rules and Tools)
Skills for Getting Ahead
We all want to get ahead but getting ahead can be a nebulous concept
especially if you slow down and think about how it’s actually done.
Based on several research sources, there’s a list of skills for any
discipline on how to get ahead. These skills apply to both the office
and entrepreneurship.
ugly. What others don’t like to do, you do. That can be a simple as
undesirable tasks at work like organizing charity events but can also
Some may be surprising. In talking to students, I often tell them to think
encompass unpopular activities such as public speaking.
Customer Service
Bi or Multilingual Ability
Command of Diversity
Code of Ethics
Financial Management
Problem Solver Approach
Savior Faire
Self-Control
Self-Development
Strategic Thinking
Team Skills
Public Speaking
Writing Skills
Engage in Customer Service.
In nearly every workplace, from the White House to the Big House,
there are issues of customer service. A customer can be an actual
paying client or, more often, a customer or a client may be an internal
partner in the organization. Paying attention to the needs of others is
an important skill for career development.
Customer service is important for may reasons. Unfortunately, the lack
of attention to customer service is widespread and common. People
discontinue relationships—both business and personal—because of
poor customer service. Money and opportunities are lost because of
the absence of customer service.
Consider these statistics.
• 97 percent of the dissatisfied will complain to others.
• Only one in four of the dissatisfied will complain to service
providers but the majority will alter their patronage because of a service
problem.
• A five percent increase in customer loyalty can increase profits up
to 85 percent.
Examples of good customer service:
1. Follow-up after a service or information is provided. Ask if the
person has any more questions. If it was a lengthy or complicated
service, be proactive and take time to go over the details, pointing out
any common problem areas.
2. Treat the customer as a football. If you can’t handle the question
or problem, find the right person then hand-off the person. Never let a
contact end with “I don’t know” or “I can’t help you.” Even if you’re
swamped, at the very minimum, ask a coworker if he/she knows the
answer.
3. Return calls and emails promptly. As one college recruiter put it,
a customer service complaint about unreturned calls can impact
performance appraisals; in one instance, he confronted the employee
about the complaint of unreturned calls and the response was “If it was
important, he would call back.” Bad attitude. However, at the same
time, be fair. Someone complained to me about an unreturned phone
call; the call was left after I had left for the day, I got in at 7 am and
began going through my emails and phone messages. At 8:15 am, the
other person complained that the call had not been returned.
Tools of Getting Ahead
-Intuition
-Networking
-Mentors
-Continue Learning
-Manage Conflict
-Navigate Office Politics
Build Intuition.
A mentor on an internship years ago gave me some good advice about workplace
success. He emphasized doing anticipatory activities. He thought that coupled
with having a sense of urgency and, of course, doing all assignments well were
keys to success. He was on to something about using your gut to anticipate
activities and events. It’s something more than just reading product or industry
information. It’s also building an integrated understanding and interpreting what
that means. For instance, you may learn the industry is shifting to x technology with
a full shift to be implemented over the next 10 years. You remember or learn about
what other changes are anticipated in the next few years that could impact that.
Knowing and being able to apply information such as demographic changes,
technology in other fields, and other general changes into your field or industry are
a major part of what constitutes doing anticipatory activities. Gut feelings or
intuition play into the equation when you learn to understand the logic or sense the
decision-making process of key decision makers. Success magazine did an
article about how to build intuition. Some of those principles apply for getting
ahead in the office; Success pointed out that learning and reading were essential
to building intuition. Overdosing on information never killed anyone.
Don’t be afraid to take chances. This has been a great disappointment I’ve had in
younger professionals. They stick to the tried and true rather than doing something
unique. Remember the Robert Frost poem about the path not traveled. Being the
first to do something can be exciting and nerve-wracking but remember the
enthusiastic words of Ross Perot of years ago when told the many dangers then
was asked why he was willing to take a chance , “Yes but it might work. And I’d be
the first to do it.”
Use your library card. Go to the library once a week or at a minimum once a month
and grab a few magazines and check out a few books. Try self-development
books, financial management magazines, maybe a biography and some popular
or classical fiction. You might even find an audiobook to which you could listen
during your commute to work or on a weekend drive.
You don’t have to read everything cover to cover. Often, I read career and self-
development magazines surgically in that I’ll go to the magazine’s table of contents
and select the articles that interest me. When I have time, I’ll read the whole
magazine—including the advertisements and letters to the editor. I also read a
variety from professional journals through entertainment magazines.
We all want to get ahead but getting ahead can be a nebulous concept
especially if you slow down and think about how it’s actually done.
Based on several research sources, there’s a list of skills for any
discipline on how to get ahead. These skills apply to both the office
and entrepreneurship.
ugly. What others don’t like to do, you do. That can be a simple as
undesirable tasks at work like organizing charity events but can also
Some may be surprising. In talking to students, I often tell them to think
encompass unpopular activities such as public speaking.
Customer Service
Bi or Multilingual Ability
Command of Diversity
Code of Ethics
Financial Management
Problem Solver Approach
Savior Faire
Self-Control
Self-Development
Strategic Thinking
Team Skills
Public Speaking
Writing Skills
Engage in Customer Service.
In nearly every workplace, from the White House to the Big House,
there are issues of customer service. A customer can be an actual
paying client or, more often, a customer or a client may be an internal
partner in the organization. Paying attention to the needs of others is
an important skill for career development.
Customer service is important for may reasons. Unfortunately, the lack
of attention to customer service is widespread and common. People
discontinue relationships—both business and personal—because of
poor customer service. Money and opportunities are lost because of
the absence of customer service.
Consider these statistics.
• 97 percent of the dissatisfied will complain to others.
• Only one in four of the dissatisfied will complain to service
providers but the majority will alter their patronage because of a service
problem.
• A five percent increase in customer loyalty can increase profits up
to 85 percent.
Examples of good customer service:
1. Follow-up after a service or information is provided. Ask if the
person has any more questions. If it was a lengthy or complicated
service, be proactive and take time to go over the details, pointing out
any common problem areas.
2. Treat the customer as a football. If you can’t handle the question
or problem, find the right person then hand-off the person. Never let a
contact end with “I don’t know” or “I can’t help you.” Even if you’re
swamped, at the very minimum, ask a coworker if he/she knows the
answer.
3. Return calls and emails promptly. As one college recruiter put it,
a customer service complaint about unreturned calls can impact
performance appraisals; in one instance, he confronted the employee
about the complaint of unreturned calls and the response was “If it was
important, he would call back.” Bad attitude. However, at the same
time, be fair. Someone complained to me about an unreturned phone
call; the call was left after I had left for the day, I got in at 7 am and
began going through my emails and phone messages. At 8:15 am, the
other person complained that the call had not been returned.
Tools of Getting Ahead
-Intuition
-Networking
-Mentors
-Continue Learning
-Manage Conflict
-Navigate Office Politics
Build Intuition.
A mentor on an internship years ago gave me some good advice about workplace
success. He emphasized doing anticipatory activities. He thought that coupled
with having a sense of urgency and, of course, doing all assignments well were
keys to success. He was on to something about using your gut to anticipate
activities and events. It’s something more than just reading product or industry
information. It’s also building an integrated understanding and interpreting what
that means. For instance, you may learn the industry is shifting to x technology with
a full shift to be implemented over the next 10 years. You remember or learn about
what other changes are anticipated in the next few years that could impact that.
Knowing and being able to apply information such as demographic changes,
technology in other fields, and other general changes into your field or industry are
a major part of what constitutes doing anticipatory activities. Gut feelings or
intuition play into the equation when you learn to understand the logic or sense the
decision-making process of key decision makers. Success magazine did an
article about how to build intuition. Some of those principles apply for getting
ahead in the office; Success pointed out that learning and reading were essential
to building intuition. Overdosing on information never killed anyone.
Don’t be afraid to take chances. This has been a great disappointment I’ve had in
younger professionals. They stick to the tried and true rather than doing something
unique. Remember the Robert Frost poem about the path not traveled. Being the
first to do something can be exciting and nerve-wracking but remember the
enthusiastic words of Ross Perot of years ago when told the many dangers then
was asked why he was willing to take a chance , “Yes but it might work. And I’d be
the first to do it.”
Use your library card. Go to the library once a week or at a minimum once a month
and grab a few magazines and check out a few books. Try self-development
books, financial management magazines, maybe a biography and some popular
or classical fiction. You might even find an audiobook to which you could listen
during your commute to work or on a weekend drive.
You don’t have to read everything cover to cover. Often, I read career and self-
development magazines surgically in that I’ll go to the magazine’s table of contents
and select the articles that interest me. When I have time, I’ll read the whole
magazine—including the advertisements and letters to the editor. I also read a
variety from professional journals through entertainment magazines.
THIS PAGE IS UNDER CONSTRUCTION.